Refund Policy
1: Eligibility for Refund:
Clients are eligible for a refund if the service provider fails to set up the desired store as requested by the client. Additionally, clients will only be eligible for a refund if they haven’t made any profits within the first 3 months after signing up.
2: Refund Amount:
Clients will be refunded the amount they have not yet recovered according to their initial payment. For example, if the total invested amount was £1,000 and the client’s earned profits from their stores were £500, the client will be refunded £500.
3: Change of Mind:
Clients are not eligible for a refund in the case of a change of mind.
4: Refund Processing Time:
Refunds will be processed within 48 hours after the request is made and should reflect in your statements within 4 weeks. A CRN (Customer Reference Number) will be provided to match the transaction in your next month’s statement.
5: Store Shutdown and Product Ownership:
If the full amount is refunded, the store will be shut down immediately. Any products uploaded to the store will be retained by the service provider. For digital products (e.g., designs uploaded to an Etsy store), ownership of the designs will revert to the service provider.
6: Processing Fee:
A 4.5% processing fee will be charged if the client pays via credit/debit card.
7: Package Discount:
A 5% package discount will be given to clients who pay via Bank Wire/ACH transfers.